Last Updated: August 13, 2026
Although crag-ridge.com operates primarily in South Africa, we recognize that individuals from the European Union may access our website. We are committed to respecting the data protection principles established by the General Data Protection Regulation (GDPR) for all users regardless of their location.
For the purposes of data protection law, the data controller is:
crag-ridge.com
Unit 7B, Maritime Heritage Centre
142 Buitengracht Street
Cape Town, 8001
South Africa
Email: [email protected]
We collect and process the following categories of personal data:
We process personal data only when we have a lawful basis to do so:
When you submit information through contact forms, you provide explicit consent for us to process that data to respond to your inquiry.
We process certain data based on legitimate business interests, including website analytics for service improvement and maintaining records of professional consultations. We have assessed that these interests do not override your fundamental rights and freedoms.
We may process and retain data when required by South African professional regulations governing architectural practice and archival documentation.
If you are located in the European Union, you have the following rights:
You have the right to request copies of your personal data. We may charge a reasonable fee for providing copies beyond the first request.
You have the right to request correction of any information you believe is inaccurate or incomplete.
You have the right to request deletion of your personal data in certain circumstances. This right is not absolute and may be limited by our legal obligations to retain certain records.
You have the right to request that we restrict processing of your personal data in specific situations.
You have the right to object to processing based on legitimate interests. Upon receiving such objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
You have the right to request transfer of your data to another service provider in a structured, commonly used format.
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
To exercise any of these rights, please send a written request to [email protected]. We will respond to all legitimate requests within one month, though this period may be extended by two additional months for complex requests.
We may request specific information from you to confirm your identity before processing rights requests.
We retain personal data only as long as necessary for the purposes for which it was collected:
Our servers are located in South Africa. If you are accessing this website from the EU, your data will be transferred outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.
We do not use automated decision-making or profiling in any form that would produce legal effects or similarly significantly affect individuals.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit and access controls limiting who can view personal information.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of the breach, where feasible.
You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal data violates data protection law. While we operate in South Africa, EU residents may contact their local data protection authority.
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. The effective date will be updated accordingly.
For questions regarding GDPR compliance or to exercise your rights, contact us at [email protected].